Service that inspires
The bread roll system is out of operation, the head machine is blocked or the oven is cold. Now it is time to fulfill our promise: WP will provide you with exactly what you need—service that inspires.
Continuous information service, worldwide service station network, personal on-site availability at short notice
Think process is at the heart of our corporate philosophy.
think process is at the heart of our corporate philosophy and refers to the implementation of networked technology across all production stages with the aim of achieving end-to-end processes. WP Bakery Technologies dough processing lines, baking ovens and their loading systems as well as vacuum cooling systems can be implemented in any process chain and offer optimum conditions for the production of high-quality baked goods.
In the application of consistent process thinking, we find productivity reserves and opportunities for increased performance and quality. A strong partner for bakery machines, however, should not only be capable of manufacturing baking ovens and machines, but also offer reliable engineering and optimum service.
Machines, baking ovens, systems and lines are the focus of our activities.
Thus we consistently check their assemblies and components for functionality and functional reliability.
Designers, fitters, master bakers and service staff are in continued exchange – at WP Bakery Technologies, and at the customers’. ProductionCare is all about initiating, structuring, and organizing and evaluating feedback processes in a targeted manner, as well as taking appropriate action, when necessary. The professional handling of production equipment is indispensable for our customers. With our range of training courses, we achieve comprehensive qualification. Our master bakers and technicians conduct training on-site at the customer’s premises, in our baking centers, or through e-learning platforms. Learning tools integrated into the control systems facilitate the familiarization and orientation of new employees. Full attention naturally goes to our primary services: regular maintenance, 24/7 availability, telephone help desk, online analysis of machine data, continuous remote monitoring, supervision, individual stocking of wear parts, 24/7 online order management, continuous information service, worldwide service station network, personal on-site availability at short notice. All of this with competent and highly motivated staff.